MY ACCOUNT & MY ORDER
HOW DO I PLACE MY ORDER ?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Place Order’.
- From there, you can either login to your existing Gadgitis account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Ready to Pay’.
HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY?
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
HOW DO I RECEIVE MY ORDER?
- We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-12 business days depending on where you live.
- All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT CARD/ NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT’S HAPPENING HERE?
- As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
- For any other assistance/issues you can write to us at shop.gadgitis@gmail.com or call us on our helpline, and we’ll help sort things out.
HOW SHOULD I CHECK THE STATUS OF MY ORDER?
- To find out when your order is arriving, you need to first log in to your account. Click on the user name to the right of the cart (located on the top right corner) and go to ‘My Orders’
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on ‘See in Detail’ in Tracking column on the last second column, and check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email. Once your products have been shipped, you will be notified again via email.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at shop.gadgitis@gmail.com, we will see what we can do to help.
PAYMENT MODE
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
ARE THERE ANY HIDDEN CHARGES?
There are absolutely NO hidden charges for any of our products- what you see is what you pay.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at shop.gadgitis@gmail.com.
SHIPPING AND TRACKING
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
WHEN WILL MY PRODUCTS ON PRE-ORDER BE SHIPPED?
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.
HOW DO I TRACK MY ORDER?
You can track your order once it has been dispatched from our warehouse. An email will be sent with a link. You can also track it from your account on the website by Selecting ‘username’ from the top right corner and then clicking on ‘My Order’ for the respective Order ID.
WHAT IF MY ORDER IS UNDELIVERED?
For prepaid orders, if our courier partners are unable to deliver the product and the order is returned to us, we will issue a refund.
RETURNS
WHAT IS YOUR RETURNS POLICY?
We accept returns and replacements within 24 hours of delivery, provided you submit a valid reason and uncut video proof.
WHAT IS YOUR EXCHANGE POLICY?
Exchanges are treated as returns followed by a new purchase. To exchange an item, initiate a return and then place a new order for the desired item.
ARE THERE ANY ITEMS THAT ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE?
Certain items may not be eligible for return or exchange, especially if they are used or not in original packaging. Please check the product details for specific policies.
HOW DO I INITIATE A RETURN?
To initiate a return, contact our customer service within 24 hours of delivery and provide the necessary video proof and reason for the return.
DO I HAVE TO SEND BACK ALL ITEMS TOGETHER OR CAN I RETURN THEM SEPARATELY?
You can return items separately, but please inform us about each return to ensure proper processing.
HOW LONG DOES IT TAKE TO PROCESS RETURNS?
Returns are typically processed within 3-5 business days after we receive the returned item.
CAN I RETURN OR EXCHANGE ITEMS PURCHASED DURING A SALE OR PROMOTION?
Items purchased during a sale or promotion are generally eligible for return or exchange, subject to our return policy .
WHAT IF I RECEIVED A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?
If you receive a damaged or incorrect item, please contact customer service within 24 hours with the necessary proof for assistance.
CAN I RETURN OR EXCHANGE ITEMS BOUGHT ONLINE IN-STORE?
Online purchases cannot be returned or exchanged in-store. Please follow the online return process.
WHAT IS DURATION OF THE RETURN POLICY?
Our return policy allows returns and exchanges within 24 hours of delivery.
HOW DO I TRACK THE STATUS OF MY RETURN OR EXCHANGE?
You can contact customer service for updates on the status of your return or exchange.
CAN I CANCEL A RETURN REQUEST AFTER IT HAS BEEN INITIATED?
Once a return request is initiated, it cannot be canceled. However, you can contact customer service for any concerns.
WHAT IS THE REFUND POLICY FOR RETURNS OF ORDERS PLACED DURING A SALE?
Refunds for sale items are processed in the same manner as regular items, according to our return policy.
WHAT IS REFUND POLICY FOR PRE-PAID ORDER CANCELLATION?
Refunds for canceled prepaid orders will be processed to the original payment method and may take 5-7 business days to reflect.
I HAVEN'T RECEIVED MY REFUND YET. WHAT SHOULD I DO?
- If you haven’t received your refund after the processing period, please contact customer service for assistance.
CANCELLATION POLICY
HOW DO I CANCEL MY ORDER?
- If you want to edit your order we will not be able to change anything once order placed.
- COD Orders that have not been shipped can be cancelled by contacting our customer care.
- For prepaid orders cancellation is not available.
MISCELLANEOUS
DO YOU TAKE BULK ORDERS/ CUSTOMISE PRODUCTS?
For bulk orders or customizations, please contact our customer service for further assistance.
WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU AFTER REGISTRATION?
You may receive marketing emails unless you opt out during the registration process.
WHAT TO DO IF I FORGOT MY PASSWORD?
If you forget your password, click on the “Forgot Password?” link on the login page. Follow the instructions to reset your password.
I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?
Yes, you can request to have no price tag or invoice attached to your order. Please inform us during the checkout process.
IS THERE A WAY TO PICK THE RIGHT SIZE OF THE PRODUCT BEFORE BUYING IT?
Please refer to the sizing guide provided on the product page for assistance in choosing the right size.
I WISH TO ADD FEW MORE PRODUCTS IN MY ORDER. WILL IT BE POSSIBLE?
If your order hasn’t been processed yet, you can contact customer service to add items. However, once shipped, you will need to place a new order.
THE PRODUCT I WANT TO RETURN WAS BOUGHT ON DISCOUNT. WILL I GET REFUNDED THE FULL AMOUNT?
Refunds for discounted items are processed based on the sale price at the time of purchase.
IN CASE I RETURN THE PRODUCTS, WILL THE COD/SHIPPING/GIFTING CHARGES BE CREDITED BACK?
Typically, COD, shipping, and gifting charges are non-refundable unless the return is due to an error on our part.
WHAT IF I'M NOT AVAILABLE WHEN THE PICKUP IS BEING ATTEMPTED?
If you are unavailable for the pickup, please contact customer service to reschedule the pickup at your convenience.
